Join the team – Food Technologist

Join the team – Food Technologist

Would you like to work for a business that’s been established for almost fifty years?

Do you have experience working as a Food Technologist, with familiarity of food manufacturing?

Role Definition:

  • Co-ordinate site testing based on schedule and liaises with the laboratory for any query.
  • Customer complaints and queries management.
  • Completing external and internal audits and other inspections as per schedule, investigating incidents and closing out of non-conformances.
  • Coordinating recalls and withdrawals, and collaborating in preparing audits and external visits.
  • Creating and amending product specifications and ensure they meet internal and legal requirements.
  • Supporting with supplier approval process and ensure the system meets BRC standard.
  • Complete SAQ’s and respond to general letters of enquiry when required. 
  • Maintaining and developing efficient databases and trending reports for key department KPIs.
  • Provide technical assistance internally and liaise with customers.
  • Assisting with ongoing projects and supporting with miscellaneous technical duties as required.
  • Establishing and maintaining strong relationship with colleagues and key customers.

Accountabilities:

  • Responsible for the scheduling of product testing, sample collection and managing the laboratory testing system and investigating adverse results.
  • To investigate customer complaints and responding to customer in a timely manner.
  • To conduct internal/external audit and investigating non-conformances.
  • To collaborate in preparing site for BRC audit and other external visits.
  • To coordinate recall, withdrawal and incidents.
  • To maintain the product specifications up to date with internal changes and legal requirements.
  • To support in maintaining an up to date supplier approval system within the deadlines set up.
  • To fill in the SAQs for customers and to assist them with any query.
  • To maintain an up to date database and ensure information is easy and quick to retrieve.
  • Generating KPIs for the technical department.
  • To represent technical internally and externally in meetings and when liaising with customers.
  • To support the Technical/QA managers with any request and help with other technical duties when required.

Requirements

Resilience Never gives up.  Relentless, proactive focus on reducing business costs.  Good knowledge of own numbers and always has a plan to meet or exceed targets without being asked.
Brilliant Execution Use thinking skills to analyse, decide, prioritise and plan.  Can balance short term requirements with long term objectives to achieve commercial goals.
Communication and Influencing Skills Able to influence people at all levels, internal and external, through listening and adjusting communication style to meet the needs of the audience.
Customer Focused Understands the customer better than anyone else in the food business.  Always seeking to improve quality and service for our internal / external stakeholders.
Team Player Works with colleagues to do what is best for the Company as a whole, ahead of divisional, department or personal goals.
Leadership Puts the team first.  Owns results of self and team.  Inspires others to follow through involvement, coaching, setting direction and performance standards.

Knowledge / Skills / Qualifications:

  • Intermediate HACCP and food safety
  • Level 3 auditing skills
  • Good standard of spoken & written English
  • Solid level of numeracy – able to calculate & report on performance
  • Good knowledge of Microsoft Office
  • Attention to detail
  • Pro-active

Role Metrics: 

  • To adhere to and practice the highest levels of Customer Service and required customer standards
  • Intermediate level of IT skills including a thorough understanding of Microsoft application systems i.e. excel and word

 

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